Privacy policy

This Refund Policy applies to purchases made through virtuecasa.com for virtual staging and related digital services provided by VirtueCasa LLC (“VirtueCasa,” “we,” “us”).

Contact: darren@virtuecasa.com

VirtueCasa LLC — 1401 21st St Ste R, Sacramento, CA 95811, United States

⸻

1) Digital-services policy (important)

VirtueCasa provides custom digital deliverables (e.g., virtually staged images). Because work is custom and value is delivered digitally, refund eligibility depends on whether work has started and/or deliverables have been delivered.

⸻

2) Cancellations and refunds before work begins

If you request a cancellation before we begin work on your order, you are eligible for a full refund.

To request cancellation, email darren@virtuecasa.com with your order details.

⸻

3) After work begins: generally non-refundable

Once we have started work (including project setup, drafting, rendering, or editing), the order is generally non-refundable.

If you want to stop the order after work begins, contact us immediately. In limited cases, we may offer a partial refund or store credit at our discretion based on work completed, payment processing fees, and whether any files have already been delivered.

⸻

4) If you’re not satisfied: revisions first

If the delivered files do not reasonably match the scope you purchased or your provided instructions, your primary remedy is correction via revisions.

• Notify us within 7 days of delivery.

• Provide specific requested changes (e.g., style direction, furniture swaps, placement adjustments).

• If we can reasonably correct the issue within the project scope, we will do so.

⸻

5) When a refund may be issued after delivery

A refund (full or partial) may be issued if either of the following applies:

1. We cannot deliver the purchased service as promised and cannot provide a reasonable fix within a reasonable time; or

2. There is a material defect in the deliverables that we cannot correct through revisions (e.g., the wrong room/image was staged and we cannot remediate).

If a refund is approved, it will be limited to the amount paid for the affected portion of the order.

⸻

6) Non-refundable items

Refunds are not provided for:

• dissatisfaction based on subjective preference after we have delivered work that matches the agreed scope/instructions;

• delays caused by missing/unclear Client Materials or late change requests;

• issues caused by third-party platforms (MLS, listing sites) or their rules;

• requests made more than 7 days after delivery.

⸻

7) Chargebacks and payment disputes

Before initiating a chargeback, please contact darren@virtuecasa.com so we can attempt to resolve the issue quickly. Unresolved chargebacks may result in refusal of future service.

⸻

8) How refunds are processed

Approved refunds are returned to the original payment method. Timing depends on your bank/payment provider.